CASE STUDY AT-A-GLANCE

IT SUPPORT MODEL TRANSFORMATION
WITH SPS

THE CHALLENGE

Due to lack of resource capacity and a requirement to consolidate core business support services, a diverse manufacturing company’s internal IT team was challenged with delivering infrastructure and security services across multiple business segments, while reducing overall cost.

THE REQUIREMENTS

https://solpartservices.com/wp-content/uploads/2025/05/Cost-Savings​.png

Cost Savings

Saving $500,000 annually in service costs
https://solpartservices.com/wp-content/uploads/2025/05/Expand-Service-Capabilities​.png

Expand Service Capabilities

Expanding capabilities to 24x7x365
https://solpartservices.com/wp-content/uploads/2025/05/Improve-Response-Time​.png

Improve Response Time

Improving response and resolution times for incidence requests
https://solpartservices.com/wp-content/uploads/2025/05/Establish-SLAs​.png

Establish SLAs

Establishing industry standard SLAs

THE SOLUTION

Implemented a follow-the-sun approach– Utilize an offshore/near-shore team.
Revived dormant projects– Complete much-needed migration and upgrade projects for greater efficiency.
Implemented Standard SLAs– Implement industry standard SLAs for future performance measurement.

THE OUTCOME

Annual Savings

$500K

Response Time Increase

10×5 24x7x365

# of Major Dormant Projects Delivered

13​

THE FULL CASE STUDY

Click here to access the full case study.​

Copyright by Solution Partners Services. All rights reserved.

Copyright by Solution Partners Services. All rights reserved.