Outsourced & Integrated Managed Services
Whether you want to outsource an IT function to a trusted service provider or only the parts that aren’t core to your organization, we can design a service that meets your unique needs. Standard tier-one support up to senior level consultants, stand alone or integrated with your team, on-premise or remote, we can deliver it your way.
Cloud & Hybrid Computing
Managed hosting support services for general computing and proprietary platforms
Office 365, Azure, Hyper-V, Google, AWS, VMware, EMC, NetApps
24x7 remote, onshore, and offshore capabilities
Proactive governance and optimization services to keep hosting costs from exceeding your budget plan
Platform transformation and application rationalization continuous improvement support
End User Support
Managed service support for end user computing devices and applications
Desktops, Laptops, Touchpads, Mobile and Desk Phones, Printers
On-premise hands-on, remote, onshore and offshore capabilities
Proactive governance and endpoint event management
Persona based services with Premium to Standard support tiers
Enterprise Networking
Managed enterprise network services from carrier circuits to WLAN
Firewall, Router, Data Center Core, Switching, WLAN, VOIP
24x7 remote, onshore, and offshore capabilities
Proactive event management with network and security monitoring
Premium to standard support tiers
Remote Operations
Remote Network and Security services, with hybrid service desk capabilities
Enterprise network and compute, end user devices and applications
24x7 remote, onshore, and offshore capabilities
Proactive event management for network, compute, application and security monitoring
Integrated service desk capabilities for small to mid-size companies
Service Desk
Tier 1 thru 3 service desk, integrated infrastructure and application service capabilities
Request, Incident, Problem and Knowledge Management
On-Premise or Remote with Onshore and Offshore support capabilities
Change, Event, Asset and Configuration Management
Proactive with premium SLA’s and persona support tiers
ITIL based framework with Lean CSI fundamentals
Site Support
Managed all-purposes support for client sites focusing on end user devices, network and enterprise computing, local applications and business essential infrastructure
Office, Engineering, R&D, Manufacturing, Quality and Shipping technologies
On-Premise with Remote capabilities for smaller sites
Life Cycle services for PC’s and other site based critical infrastructure
Premium to Standard support tiers for business and site personas
